Florida Dental Convention

FDC2023 Session Directory

Communication Solutions: Attitudes, Breakdowns and Conflict Resolutions

Course Code: PM05
Speaker: Ms. Judy Kay Mausolf
CE Hours: 2.50
Start: Friday, June 30, 2023, 9:00 AM
End: Friday, June 30, 2023, 11:30 AM
Audience: Dentists, Assistants, Hygienists, Practice Administrators, Laboratory Technician, Dental Student


Improving your communication techniques can result in a higher-performing team and better patient relationships. Learning to elevate communication will enable the dental team to openly communicate, prevent breakdowns, resolve conflict, and build trust and respect. This lecture will illuminate the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous and, ultimately, create a positive environment where every team member and patient will look forward to coming into the office. As a communications expert, Ms. Mausolf will share how attendees can elevate the level of communication in their lives.

Learning objectives:

Participants will be able to:

  • learn verbal skills to communicate effectively with difficult and different personalities.
  • determine behaviors that inspire a culture of appreciation and celebration.
  • discover methods that turn attitudes from toxic to tremendous.
  • learn steps to address and resolve conflict.
  • identify behaviors that elevate trust and respect.

Partial Sponsor(s):


Speaker: Ms. Judy Kay Mausolf, Practice Solutions, Inc

About the speaker: President and owner, Practice Solutions Inc.; director of sponsoring partners, Speaking Consulting Network; author.

Disclosure: I or members of my immediate family have a financial relationship with Care Credit and Practice Solutions Inc. that may be relevant to this presentation.

(c) 2023, Florida Dental Association