REGISTRATION CATEGORY	EARLY 4/14	REGULAR	ONSITE 6/16
DENTIST - FDA/ADA MEMBER	$69	$79	$89
NON-MEMBER DENTIST	$79	$89	$99
TEAM MEMBER	$49	$59	$69
DENTAL STUDENT	$0	$0	$0

Description:

Savvy professionals know how to make every conversation count in their favor. They realize objections can be overcome because smart communicators understand that “no” can be a “YES” in disguise. Learn the skills that lead to more scheduled appointments, fewer last minute appointment changes and increased patient referrals. Attendees will learn to master techniques that will help uncover what patients really want and need.

Learning objectives:

Participants will be able to:

• effectively handle emergencies.
• minimize last-minute cancellations.
• converse with someone who “…only wants to get my teeth cleaned.”
• create value for the “price shopping” patient.
• perfect reminder/confirmation calls.
• confidently know what to say to the  “You don’t take my insurance?” patient.