Florida Dental Convention

FDC2023 Session Directory

The Art of Listening: Dental Professionals’ Principles for Success

Course Code: PM02
Speaker: Dr. Kelly Tanner, RDH, MS, PhD
CE Hours: 2.00
Start: Thursday, June 29, 2023, 9:00 AM
End: Thursday, June 29, 2023, 11:00 AM
Audience: Assistants, Hygienists, Practice Administrators, Laboratory Technician, Dental Student


 EARLY 4/14


 ONSITE 6/16 










Effective communication is crucial for the success of dental professionals in any role. Dental professionals take classes on public speaking, but not listening. Don’t you agree that it is more important to be interested than interesting? This lecture will discuss principles of emotional intelligence that are essential to communication, building trust, conflict management and influential negotiation.

Learning objectives:

Participants will be able to:

  • understand how the principles of emotional intelligence drive communication and decision-making.
  • apply principles of negotiation in instances of conflict management, negotiation and leadership.
  • discuss the psychology of communication and how to build trust and influence.
  • strengthen their emotional intelligence to lead more effectively.

Partial Sponsor(s):

International College of Dentists

Speaker: Dr. Kelly Tanner, RDH, MS, PhD, Next Level Dental Hygiene

About the speaker: Master’s degree in dental hygiene, Old Dominion University; PhD in business and organizational leadership, Regent University; registered dental hygienist; adjunct professor, Christopher Newport University; owner, Next Level Dental Hygiene Leadership.

Disclosure: I or members of my immediate family have a financial relationship with Next Level Dental Hygiene Leadership that may be relevant to this presentation.

(c) 2023, Florida Dental Association