Florida Dental Convention

FDC2021 Session Directory

Creating Powerful Co-referral Relationships with Medical Professionals: Becoming a Practice of Distinction

Course Code: C62
Speaker: Dr. Susan Maples, DDS, MSBA
CE Hours: 3.00
Start: Saturday, June 26, 2021, 2:00 PM
End: Saturday, June 26, 2021, 5:00 PM
Audience: Dentists, Assistants, Hygienists, Administrative Staff, Dental Student


Medical referrals to your dental practice might be the biggest untapped resource for attracting new patients who prioritize and value their health that dentistry has ever known! The mouth gives hundreds of telltale signs of metabolic and infectious disease from which the dental team can predict and preempt the decline of patients. If the dental practice is already delving into the many connections between the mouth and the body, knowing how to communicate the findings and suspicions to medical professionals is necessary. Likewise, one will want these providers to better learn how to navigate the mouth, looking for telltale signs of oral disease and refer back. After this lecture, the whole team will be organized and energized to create a collaborative community of co-referral health professionals that will positively impact patients’ lives and significantly improve the office’s productivity.

Learning objectives:

Participants will be able to:

  • discover six easy screening tools to help uncover signs of disease and communicate them to medical professionals.
  • understand the role of a health relationship coordinator — liaison between patients and their medical team.
  • learn the best way to educate medical professionals about mouth-body connections through personal patient advocacy.
  • build a database of reproducible paragraphs in order to communicate individual risk factors and findings to medical providers.
  • learn how to establish a wellness and prevention study club of like-minded medical professionals in your community.

Speaker: Dr. Susan Maples, DDS, MSBA, Total Health Academy

About the speaker: Master’s degree in business analytics, Madonna University; founder, Total Health Academy; developer, Hands-on Learning Lab; 2016 Lucy Hobbs Mentor Award recipient, Benco Dental; named in “Top 25 Women in Dentistry,” Modern Dental Network; named in “Top Eight Inventors in Dentistry,” Incisal Edge Magazine.

Disclosure: I or members of my immediate family have a financial relationship with BlabberMouth Book, Hands-On Learning Lab, SelfScreen.net and Total Health Academy that may be relevant to this presentation.

(c) 2022, Florida Dental Association