Florida Dental Convention

FDC2021 Session Directory

The Insider’s Guide to Dental Practice Success, Part 1

Course Code: PM02
Speaker: Dr. Richard Madow, DDS
CE Hours: 3.00
Start: Thursday, June 24, 2021, 9:00 AM
End: Thursday, June 24, 2021, 12:00 PM
Audience: Dentists, Assistants, Hygienists, Administrative Staff, Dental Student


 EARLY 4/16 


 ONSITE 6/12 


















This fun, fast-paced lecture is perfect for all doctors and team members who want to easily take their practice to a level they never thought possible! The day kicks off with “Ten Simple Ways To Create an Incredibly Memorable Patient Experience!” – a crash course in making YOUR practice the one that will have patients talking, returning, and referring. Making your patients feel special is the best (and most economical) form of marketing possible! Dr. Rich Madow will cover how to answer the most difficult questions that patients ask in a way that both satisfies the patient and grows the practice, top-notch telephone techniques, the easiest ways to get more new patients, and more! The dental entire team will learn how to grow the practice while enjoying their careers! This is a two-part course (PM02 and PM04) that is best attended as a full-day learning experience. For comprehensive learning, you must register and pay for both courses for the full-day experience. However, attendees may take either the morning or afternoon course separately.

Learning objectives:

Participants will be able to:

  • develop outstanding customer service techniques to make their practice(s) truly stand out from the rest.
  • understand telephone and patient communication skills that will increase production.
  • gain the knowledge to increase productivity while enjoying their profession more than ever before.
  • have fun while learning as a team!


Speaker: Dr. Richard Madow, DDS, The Madow Center For Dental Practice Success

About the speaker: Dental degree, University of Maryland School of Dentistry; co-founder, The Madow Center for Dental Practice Success; named a “Leader in Dental Consulting,” Dentistry Today.

Disclosure: I or members of my immediate family have a financial relationship with CareCredit, Fatt Merchant and Southern Refining that may be relevant to this presentation.

(c) 2021, Florida Dental Association