Florida Dental Convention

FDC2021 Session Directory

Communication Solutions: Attitudes, Breakdowns and Conflict Resolutions

Course Code: PM08
Speaker: Ms. Judy Kay Mausolf
CE Hours: 2.50
Start: Saturday, June 26, 2021, 9:00 AM
End: Saturday, June 26, 2021, 11:30 AM
Audience: Dentists, Assistants, Hygienists, Administrative Staff, Laboratory Technician, Dental Student, Guest


Improving your communication techniques can result in a high-performing team and better patient relationships. Learning to elevate communication will enable the dental team to inspire open communication, prevent breakdowns, resolve conflict, and build trust and respect. This lecture will illuminate the skills needed to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective, and efficient huddles and team meetings. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous, and ultimately create a positive environment where every team member and patient will look forward to coming into the office. As a communications expert, Ms. Mausolf will share how attendees can elevate the level of communication in their life. She believes that personal experiences define beliefs, opinions and assumptions. Unique individual outlooks are responsible for their different expectations.

Learning objectives:

Participants will be able to:

  • learn verbal skills to communicate effectively with difficult and different personalities.
  • determine behaviors that inspire a culture of appreciation and celebration.
  • discover methods that turn attitudes from toxic to tremendous.
  • learn steps to address and resolve conflict.
  • identify behaviors that elevate trust and respect.

Partial Sponsor(s):

Speaker: Ms. Judy Kay Mausolf, Practice Solutions, Inc.

About the speaker: Director, Sponsoring Partners for The Speaking Consulting Network; past president, Minnesota Chapter, Academy of Dental Management Consultants; Author.

Disclosure: I or members of my immediate family have a financial relationship with CareCredit that may be relevant to this presentation.

(c) 2022, Florida Dental Association