Florida Dental Convention

FDC2021 Session Directory

Delivering W.O.W. Service! People Will Forget Everything Except How You Made Them Feel!

Course Code: PM07
Speaker: Ms. Judy Kay Mausolf
CE Hours: 2.50
Start: Friday, June 25, 2021, 2:00 PM
End: Friday, June 25, 2021, 4:30 PM
Track: PRACTICE MANAGEMENT, COMMUNICATION
Audience: Dentists, Assistants, Hygienists, Administrative Staff, Laboratory Technician, Dental Student

REGISTRATION CATEGORY 

 EARLY 4/16 

 REGULAR 

 ONSITE 6/12 

DENTIST - FDA/ADA MEMBER

$65

$75

$85

NON-MEMBER DENTIST

$70

$80

$90

TEAM MEMBER

$45

$55

$65

DENTAL STUDENT

$45

$55

$65


Description:

Research has shown that practices that build their office environment around serving patients dominate the market, but customer service often is confusing, complex and vague. It’s not that simple. “I’m satisfied” means nothing in today’s world. Instead, your practice must be set apart from others in the area. Help prospective and current patients understand why they should visit your office and not the office down the street by mastering the simple techniques behind the W.O.W. Patient Philosophy. In this lecture, attendees will learn the principles that strengthen communication skills, practice brand and service standards. Ms. Mausolf will illuminate the patient decision-making processes and outlines how to create lasting impressions and exceptional experiences, in addition to how to spot opportunities that create W.O.W. touch points. Learn how to inspire the entire team to deliver W.O.W. service with more focus and passion!

Learning objectives:

Participants will be able to:

  • understand the W.O.W. patient philosophy.
  • learn techniques to make W.O.W. impressions.
  • recognize essentials of W.O.W. branding.
  • identify how to spot opportunities that create W.O.W. touch points.
  • understand W.O.W. service standards concepts.




Partial Sponsor(s):



Speaker: Ms. Judy Kay Mausolf, Practice Solutions, Inc.

About the speaker: Director, Sponsoring Partners for The Speaking Consulting Network; past president, Minnesota Chapter, Academy of Dental Management Consultants; Author.

Disclosure: I or members of my immediate family have a financial relationship with CareCredit that may be relevant to this presentation.







(c) 2021, Florida Dental Association