Florida Dental Convention

FDC2021 Session Directory

Ask and Ye Shall Receive - The Art of Getting to Yes

Course Code: PM05
Speaker: Dr. Mark Hyman, DDS, MAGD
CE Hours: 3.00
Start: Thursday, June 24, 2021, 2:00 PM
End: Thursday, June 24, 2021, 5:00 PM
Audience: Dentists, Assistants, Hygienists, Administrative Staff, Dental Student


Most people never receive optimal dental care because no one ever asked them! Your team’s skill, talent and abilities are wasted if the patient doesn’t say "YES!" Highly successful dental teams know how to capitalize on each other’s skills to improve production, collection, overhead, team retention and FUN! Learn to identify ten characteristics of a super dental teams in this high-energy lecture. Understand the five keys to effective listening and determine the ten steps to hear “yes” every time. Also learn the five questions you must answer for your patients. You will not want to miss this lecture!

Learning objectives:

Participants will be able to:

  • identify 10 characteristics of super dental teams.
  • determine 10 steps to hear yes every time.
  • learn five questions you must answer
  • understand the five keys to effective listening
  • execute the 10 keys to success – “It’s what you learn, after you know it all, that counts.”




Speaker: Dr. Mark Hyman, DDS, MAGD

About the speaker: Dental degree, University of North Carolina (UNC) School of Dentistry; oral medicine/general practice resident, UNC Hospital; adjunct associate professor, UNC School of Dentistry; advisory faculty, The Pankey Institute; mentor, Spear Education.

Disclosure: I or members of my immediate family have a financial relationship with Digi-Doc LLC that may be relevant to this presentation.

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