Florida Dental Convention
Your Practice Through the Patients' Eyes — It's Not Just About Dentistry
Course code: PM05
Start time: Friday, June 28, 2019, 9:30 AM
End time: Friday, June 28, 2019, 11:30 AM
Room: SUN A
Recommended Participants: Dentists, Assistants, Hygienists, Administrative Staff, Laboratory Technician, Dental Student
CE Hours: 2.00
Track: PRACTICE MANAGEMENT, ADMINISTRATION

Speaker: Ms. Laci Phillips, Practice Dynamics Group, LLC

About the speaker: Founding partner, Practice Dynamics; national dental coach and speaker.

I nor any members of my immediate family have any financial relationships with any commercial entities that may be relevant during this presentation.

Disclosure: Neither I nor members of my immediate family have any financial relationships with commercial entities that may be relevant to this presentation.

REGISTRATION CATEGORY 

 EARLY 4/5 

 REGULAR 

 ONSITE 6/15 

DENTIST - FDA/ADA MEMBER

$65

$75

$85

NON-MEMBER DENTIST

$70

$80

$90

TEAM MEMBER

$45

$55

$65

DENTAL STUDENT

$0

$0

$0


Description:
Do you really know your patients? Do they know you? In the life cycle of a patient, it’s not just about how many clicks in the computer or how many restorations were done. It's about the real conversations, the personal care and the customized touch. Ms. Philips will take customer service to a whole new level by detailing who the target audience is, what they expect and what they see. A patient’s positive perception is the measure of success. It’s time to put on different glasses and see things in a new perspective!

Learning objectives:

Participants will be able to:

  • discover the office in a new perspective, both externally and internally.
  • run reports to find out if the target audience is who you thought they would be.
  • gain insights from a patient’s perspective — what they see and hear.







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Florida Dental Association
545 John Knox Rd, Ste. 200
Tallahassee FL 32303
800.877.9922

fdc@floridadental.org